Consumers, ie physical customers who place orders on www.sub-torp.com as part of their private needs, benefit from a 14-day withdrawal period from the day of receipt of the order , For all products ordered with the exception of products whose packaging has been opened or damaged by the customer, as well as all products liable to deteriorate or to perish rapidly ("fresh" products).
To exercise this right of withdrawal, the consumer must send an e-mail to the seller or fill in the return form available on www.sub-torp.com (you must be logged in to your account in order to use it ) without having to justify the reasons or pay penalties, with the exception of removal costs.
The seller agrees to reimburse the amount of the order within 14 days from the date of receipt of the return merchandise or proof of re-dispatch by the buyer, as well as delivery charges.
The costs of returning the goods to the seller are the sole responsibility of the customer.
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